Frequently Asked Questions
When will my order ship?
Orders are prepared for carrier pickup at approximately 11:00 a.m. Central Time on business days. Orders received after the daily pickup will generally ship the next business day.
How long does delivery take?
U.S. delivery typically takes three to five business days after the carrier receives the package. Delivery times are estimates and may vary in special circumstances.
Can I cancel my order?
Yes. Orders canceled before shipment receive a full refund with no cancellation fee. Once shipped, the order must be handled as a return.
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, for any reason. Products must be unused, unwashed, and in their original condition, with all original packaging and labels included. See our Refund Policy for full details.
For no-reason returns, the customer pays return shipping, and the original shipping charge is non-refundable.
What if my order is damaged or incorrect?
Email birdieswingofficial@outlook.com as soon as possible with your order number and photographs. If confirmed, we will arrange a replacement or refund and cover reasonable return shipping costs.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed to your original payment method. It may take 3–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
What happens if a product is out of stock?
If a product becomes unavailable after you place an order, we may cancel the affected order. You will receive a full refund of all amounts paid for that product, including applicable shipping charges, taxes, and fees.
Is my payment information secure?
Payments are processed through trusted third-party payment service providers. Birdieswing does not directly receive or store your full payment card number.
Do you sell my personal information?
No. We do not sell or rent customer personal information. We use or disclose information only as reasonably necessary to process orders, provide customer service, operate our business, send authorized marketing communications, or comply with legal requirements.
How can I contact Birdieswing?
For order, shipping, return, or product-related questions, email us at birdieswingofficial@outlook.com.