Terms of Service
Order Cancellation
Customers may request to cancel an order before it has been transferred to the shipping carrier. If the cancellation is confirmed before shipment, all amounts paid will be refunded to the original payment method, and no cancellation fee will be charged.
Once an order has been transferred to the shipping carrier, it can no longer be canceled. The customer may request a return after delivery in accordance with the Returns section below. For returns based on a change of mind, the customer is responsible for return shipping costs, and the original shipping charge is non-refundable.
Returns and Refunds
Returns and refunds are governed by our Refund Policy, which describes the return window, eligibility requirements, and how to request a return or refund.
Customers must contact us at birdieswingofficial@outlook.com and receive return authorization before sending a product back. Unauthorized returns may not be accepted.
Out-of-Stock Products
If a product becomes unavailable after an order has been placed, we may cancel the affected order. The customer will receive a full refund of all amounts paid for the canceled product, including any applicable shipping charges, taxes, and fees.
Shipping Schedule and Delivery
The following shipping schedule and delivery estimates apply to domestic orders within the United States.
Carrier pickup is scheduled at approximately 11:00 a.m. Central Time on business days. Orders received before the daily pickup will generally be shipped that business day. Orders received after the daily pickup will generally be shipped on the next business day. Weekends and carrier-observed holidays are not considered business days.
After a package has been transferred to the shipping carrier, the estimated delivery time is three to five business days. The delivery estimate begins when the carrier accepts the package, not when the order is placed. Delivery estimates are provided by the carrier and are not guaranteed.
Delivery may take longer because of severe weather, holidays, high shipping volume, remote delivery locations, carrier disruptions, incorrect or incomplete addresses, or other circumstances beyond our reasonable control.
To the extent permitted by applicable law, we are not responsible for carrier delays beyond our reasonable control. However, we will reasonably assist customers with tracking and investigating delayed or missing shipments.
If we are unable to ship an order within the promised processing timeframe, we will notify the customer and provide the option to accept the delay or cancel the affected order for a full refund, as required by applicable law.
Intellectual Property
All trademarks, logos, product photographs, images, text, graphics, designs, and other content displayed on this website are owned by or licensed to Birdieswing LLC. and are protected by applicable intellectual property laws.
No website content may be copied, reproduced, modified, distributed, published, sold, or used for commercial purposes without our prior written permission.